| Parkway Van Lines 1199 Newmarket Street Ottawa, Ontario K1B 3V1 (613) 744 - 4781 |
Customer Rights
and
Responsibilities
PRE-MOVE SURVEY
A local moving consultant will arrange a time with you to complete a visual survey of your home and household possessions to be moved. During this survey the local moving consultant will discuss with you certain key subjects that have a direct effect upon the successful outcome of the move to your new home. These are: Full disclosure of where furniture and effects are to be picked up.
Make sure to identify to your moving consultant all furniture and effects to be relocated, including but not limited to crawl space, attic, garage, storage shed, mini storage, cottage and office.
Identify timing for your move
Discuss the dates you want to have packing service provided, when you want to be moved from your old home, when you want delivery to your new home and when, or if, you want unpacking service to be completed. (See page 17 for complete explanation of unpacking services.) Unpacking includes taking items from cartons and placing them on tables, counters, etc. It does not include putting items away in cupboards, drawers, etc. Most customers prefer to arrange their own storage space. Your moving consultant will assist you with these requirements, based upon normal transit periods. Be sure to ask your moving consultant to fully explain the transit period (T.T.G.) to you so that you can plan your schedule accordingly. At the time of loading, your driver will be able to give you a more exact delivery time frame.
Special Care Items
Identify special care items such as valuable items, chandeliers, marble table tops, grand or baby grand pianos, black lacquer or other delicate items to your moving consultant. Your moving consultant will arrange for specially designed containers or crating and may, suggest a third-party specialist to prepare these items before they are moved.
Mechanical Items
It is your responsibility to make preparation arrangements before transit of items of a mechanical nature. These items include but are not limited to clocks, stereos, televisions, appliances, computers and any items which have mechanically moving parts. If these items are not properly prepared, damage can occur through no fault of your mover. It is recommended that a third party specialist be contracted to perform the required pre-move servicing. Your local representative can make the servicing arrangements on your behalf, at your request. The original manufacturers cartons can be used if you still have them in your possession.
Items Which Are Not To Be Moved
Identify items that are not to be moved, to the local representative. These would be items that you are going to give to neighbors or family members or that you are going to sell at a garage sale. It is your responsibility to advise your consultant of any additions or changes in the effects you originally planned to move prior to your moving day.
Dangerous Goods Household goods carriers are prohibited by law from transporting the following household items:
| Alcoholic Beverages | beer, wine, liquor, etc, |
| Explosives: | ammunition, flares, fireworks, blasting caps, etc. |
| Flammables: | matches, lighter fluid, barbecue starter, charcoal, gas, paint, paint thinners, glues, resins, kerosene, naphtha, alcohol lamp oil or oily rags. |
| Gases: | any gas under pressure, propane tanks, oxygen, helium, aerosol cans and butane lighters. |
| Oxidizers Corrosives And Poison: | bleach, disinfectants, pool chemicals, hair bleach, chlorine in any form, corrosive cleaners, acids, batteries, preservatives and photographic chemicals. |
| Firearms: | We are not permitted to pack or transport revolvers or restricted weapons of any kind unless you have written permission from the R.C.M.P. All permissible firearms must be unloaded, with the firing pin dismantled by you prior to being handled by moving personnel. |
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This site was created and is maintained by:
John Smillie
(613) 724-6259
Send E-mail or Visit my Site
[ Moving Within Canada ] [ Moving to the US ] [ Moving Overseas ] [ Moving to Canada ]
[ General Moving Guide ] [ Planning for Overseas ] [ Containers ] [ We Pack ]
[ You Pack ] [ How Much ] [ Tips and Hints ]
[ Partners ] [ Storage ] [ Kids ] [ Rights ] [ Usefull Links ] [ Special Needs ]
[ General Moving Guide ] [ Planning for Overseas ] [ Containers ] [ We Pack ]
[ You Pack ] [ How Much ] [ Tips and Hints ]
[ Partners ] [ Storage ] [ Kids ] [ Rights ] [ Usefull Links ] [ Special Needs ]
This site was created and is maintained by:
John Smillie
(613) 724-6259
Send E-mail or Visit my Site