| Parkway Van Lines 1199 Newmarket Street Ottawa, Ontario K1B 3V1 (613) 744 - 4781 |
Customer Rights
and
Responsibilities
MOVING SERVICES
On the day agreed upon during the Pre-Move Survey, your moving van and crew will arrive to load your personal effects for transport.
Your driver is the moving crew supervisor and he will introduce himself and your crew prior to preparing your home for the relocation. He will survey your home again to verify moving requirements and prepare the crew for proper load planning, and organization. You should take a final walk-thru of your home with your driver to ensure that everything is in order. Your driver will then ask you to sign the Uniform Household Goods Bill of Lading, releasing your household goods and personal effects into the possession of the mover.
Uniform Household Goods Bill of Lading
The bill of lading is the official contract between you and the mover to transport your furniture and effects to your new home. The mover is required by law to prepare a bill of lading for every shipment it transports.
It is your responsibility to read the bill of lading before you sign it. Please review moving dates to ensure that the bill of lading states what you agreed upon prior to the move.
Prior to loading, your driver will ask you to sign two areas. The first area represents confirmation of carrier liability for the move. Carrier liability is as defined under the terms and conditions on the reverse side of the bill of lading. You will be required to sign for the valuation requested by you. The second area is for the actual release-of the goods into the mover’s care. The second area also acts as your declaration that no dangerous goods are present in the shipment.
Upon signing, the driver will give you your copy of the bill of lading, to act as a receipt for your possessions.
As part of the official moving contract between you and the mover, the mover must complete a detailed inventory and condition of furniture and other items being moved to your new home. It is important for you to inspect each room with your driver when loading is complete to ensure that all items that are to be moved are in fact on the truck. Items left behind are your responsibility.
Inventory
Prior to loading your possessions on the van, the driver inventories your shipment listing any damage or unusual wear. The purpose of this is to make a record of the condition of each item to be moved.
After completing the inventory, the driver will sign each page and ask you to sign each page. It is important before signing that you make sure that the inventory lists every article to be moved and that entries regarding the conditions of each article are correct. You have the right to note any difference of opinion with regard to the condition description.
When your shipment is delivered, if an item is missing or damaged, your ability to recover from the mover for loss or damage may depend on the notations made.
A separate vehicle inspection report will be completed for any automobile that is being transported on the van. Any prior damage will be clearly noted on the sketch of the vehicle. We recommend that you review this document carefully prior to signing it. It is your responsibility to ensure that the condition report is accurate at origin and that you note any new damage at destination before signing off on the form at time of delivery. It should be noted that no items should be packed inside any vehicle as movement during transport could cause unnecessary damage to its interior. Similarly, a vehicle inspection report will be completed for recreational vehicles such as motorcycles, snowmobiles, all-terrain vehicles (ATV) and other similar motorized vehicles. again it is. your responsibility to ensure its accuracy.
After signing, the driver will give you a copy of each inventory page. This should be attached to your copy of the bill of lading. Together the documents form your receipt for the furniture and effects being moved.
At the time your shipment is delivered, it is your responsibility to check the articles delivered against the items listed on your inventory. The driver will place a small numbered tag on each article as the inventory is prepared. The number will correspond to the numbered article on the inventory form and facilitate the checking off the articles as they are carried into your new home. The driver may provide you with a “Bingo” check off sheet to help ease check off procedures.
Check each article for damage that did not exist when the shipment was originally listed at your old home. If new damage is discovered, make a record of it in the "Delivery Exceptions section of the inventory form. Be sure to call the damage to the attention of the driver and request that a record of the damage be made on the Parkway Van Lines copy of the inventory, which is in the possession of the driver until final delivery is performed.
Do not remove the inventory tags until you are certain there is no damage to the item. It is important to note the correct tag number on your Statement of Claim form.
After your possessions are unloaded into your new home, the driver will request that you sign the Parkway Van Lines copy of the inventory to show that you received the articles listed. Do not sign the inventory until you have assured yourself that it is accurate and that proper notations have been entered on the form concerning any missing or damaged articles. When you sign the inventory at the time of unloading, you are giving the driver a receipt for your furniture and effects.
During inventory procedures, the moving crew will be preparing your furniture and effects prior to being loaded on the van. The crew will complete disassembly of furniture and effects that were not previously, disassembled and packed by the packing crew. Articles such as beds, wall units, etc. Small disassembled items and screws will be placed in the "Set-Up" carton to ease reassembly in your new home.
It is your responsibility to have disassembled items such as metal or wood storage shelves, swing sets, exercise equipment, waterbeds and pool tables. If you wish your mover to handle this aspect of your move, the service can be arranged for a reasonable charge.
Your possessions will be protected in the home prior to movement to the van with furniture pads. At all times the loading crew will ensure that the best protective method is used to prevent damage to your home and the articles being moved.
Upon completion of the crew's loading responsibilities, they will complete a final survey of the home to ensure that everything that was scheduled to be moved is loaded on the van. The driver will also request one last verification of your new home's address and a telephone number of where you can be contacted when he arrives at destination. Unless credit has been prearranged by your employer, it is imperative that you call your origin agent, prior to your delivery date, in order to determine your final moving costs which are payable at destination.
Within twenty-four hours prior to the delivery of the furniture and effects to your new home the driver will call to verify the date and time of delivery. He will reconfirm the amount of the COD charges unless prior credit authorization had been made for invoicing to your employer. COD charges are payable by cash, certified cheque or money order. Arrangements can also be made to charge to your VISA or Master card. If you wish to pay for your move with either Visa or Master card, you must make these arrangements at origin. It will be necessary for you to sign a credit card slip so that the agent can obtain approval from the credit card institution. It you wish, you can divide your charges among more than one credit card providing pre approval is granted. Ask your moving consultant for information on this option prior to moving day.
The driver, again being the moving crew supervisor, will introduce the delivery crew and complete a visual survey. This visual survey is to provide the crew with an indication of where your possessions are to be placed in your new home. Your driver is required to collect payment from you (if your move is on a COD basis) prior to commencing the unloading of your furniture.
The moving crew shall follow, insofar as possible, your instructions in placing your possessions in your new home. If you are unsure about placement of some articles, please allow the crew to bring all articles into the home prior to making a final decision. Upon completion of their delivery responsibilities, the crew will assist you with final placement prior to leaving the residence.
As part of delivery responsibilities, the-moving crew will reassemble all articles disassembled by the moving crew at your old home, such as beds and wall units. Packed articles will reassembled by the unpacking crew. We recommend that unpacking services generally be scheduled for the day after delivery. You should discuss your options with your moving consultant in advance of your move.
As part of delivery responsibilities, the moving crew will unpack your mattress cartons. Prior to leaving your new home, the moving crew will complete a final survey in your company to ensure that all services have been completed to your satisfaction. As indicated earlier, the driver will also have you sign the bill of lading and inventory copies, which is our final receipt of delivery to you.
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This site was created and is maintained by:
John Smillie
(613) 724-6259
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[ General Moving Guide ] [ Planning for Overseas ] [ Containers ] [ We Pack ]
[ You Pack ] [ How Much ] [ Tips and Hints ]
[ Partners ] [ Storage ] [ Kids ] [ Rights ] [ Usefull Links ] [ Special Needs ]
This site was created and is maintained by:
John Smillie
(613) 724-6259
Send E-mail or Visit my Site