| Parkway Van Lines 1199 Newmarket Street Ottawa, Ontario K1B 3V1 (613) 744 - 4781 |
Customer Rights
and
Responsibilities
DESTINATION SERVICES
Unpacking Services
Standard Unpack
Any carton packed for you by your Parkway Van Lines agent will be unpacked in your new home at your request. Individual items will be unwrapped and placed on tables or counters. All packing material refuse will be taken away for disposal on unpacking day. Customers-can-choose to have all, some or none of the unpacking completed.
Valet Service
Should you wish to have your belongings put away in cupboards, drawers and closets, a Valet Service can be arranged through your Parkway Van Lines agent at destination at a reasonable cost. Be sure to discuss this request with your moving consultant prior to your move. Upon completion of their responsibilities, the unpacking crew will complete a final visual survey with you to ensure that unpacking was completed to the extent requested. The lead crew member will ask you to sign the Destination Certificate (Unpacking Slip) providing written confirmation that the service was completed to your satisfaction.
Self Unpack
You may wish to do some of your own unpacking. If so, you are then responsible for the disposal of the packing materials and reassembly of packed items. Many customers retain cartons for future moves for themselves or friends. If you wish your destination agent can send someone to your residence to pick up cartons for a nominal charge. It is best to discuss this request with them at the time of delivery.
We highly recommend you permit the carrier to unpack at least the breakable items so that any damage can be noted at the time. If you unpack the cartons, the mover may not accept liability for any damage that has occurred in transit unless there is visible damage to the exterior of the carton that was noted on the inventory form at time of delivery.
Claim Settlement for Damage or Loss
In the unfortunate event of a loss or damage claim, Parkway Van Lines and its agents are committed to providing prompt and equitable restitution.
If you experience a claim, immediate contact with your local Parkway Van Lines agent at destination is essential. Your local agent's name, address and telephone number are indicated on tile bill of lading under an area named destination agent.
You will be asked to complete a statement of claim form that will assist Parkway Van Lines with the repair and settlement action.
The claim form must be submitted and received by the agent at destination, no later than 60 days after you receive your shipment.
Our agents utilize only selected crafts people to ensure quality repair and restoration. Because we believe in prompt action, our agents have the authority to settle most claims on the spot. Our experienced customer service representatives at our Corporate office in Oakville, Ontario are always available to ensure customer satisfaction. Whichever protection option you select, all claims settlements are subject to the terms and conditions listed on the reverse side of the Bill of Lading.
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This site was created and is maintained by:
John Smillie
(613) 724-6259
Send E-mail or Visit my Site
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[ General Moving Guide ] [ Planning for Overseas ] [ Containers ] [ We Pack ]
[ You Pack ] [ How Much ] [ Tips and Hints ]
[ Partners ] [ Storage ] [ Kids ] [ Rights ] [ Usefull Links ] [ Special Needs ]
This site was created and is maintained by:
John Smillie
(613) 724-6259
Send E-mail or Visit my Site