The Van Operator - Your Moving Day Manager


Accountability and Recognition

Every year we recognize each of our top drivers for their outstanding performance. Our van operators are held accountable for the work they do. The financial responsibility they share for damage claims depends on their annual performance rating with Atlas. This encourages the highest degree of quality service for our customers.


Protecting Your Possessions -Safe Handling Techniques

Your possessions will need special attention to reach your new home safely. Your Atlas van operator will carefully move and place your belongings on the van according to a pre-planned loading pattern. Each item will be positioned in the van or container to ensure its safety and to maximize the available space. When you move with Atlas, each step of the way is a carefully planned and coordinated effort to make sure your possessions arrive at their destination in perfect order.


Unpacking Services

Any cartons packed for you by Parkway Van Lines will be unpacked in your new home at your request. Individual items will be unwrapped and placed on tables or counters. Clothes will be removed from wardrobes and hung in closets. All packing materials will be taken away for disposal on unpacking day. Should you wish to have your belongings put away in cupboards and closets, Atlas can provide this extra service at a reasonable cost.

Your Parkway Van Lines crew will place your furniture where you want it in your new home. They'll carry cartons to the rooms that are marked on the containers.

They'll unroll rugs and reassemble items that they took apart at loading.


Driver Selection

The van operator is an integral part of the moving process since it's his job to supervise the crew and organize how the van will be loaded. "Quality in Motion" not only describes our company but it describes our van operators too. Only those drivers who have met Parkway Van Lines standards for low frequency and severity of damage claims; good customer relations; safety; on-time pick up and delivery; driver/Van appearance and operations support will be chosen to handle your move.


Training Programs

On average, Parkway Van Lines drivers have worked almost 10 years with the Atlas fleet. Training is an on-going process for all our drivers. Throughout the year they attend programs held at our National Training Centre in Oakville where they learn new handling techniques, improve their customer relations skills and update their knowledge on policies and procedures.


Loading Your Possessions

Before loading your belongings, your Parkway Van Lines van operator catalogues each carton and separate items. He notes the condition of each article on an inventory sheet along with a description of each piece of furniture. You'll be asked to check the inventory with him during loading and unloading so you'll be sure everything is accounted for and received.

Large furniture pieces are padded carefully during loading for protection against marks or scratches. We're experienced at moving special items like fitness equipment, pianos and regulation size pool tables. Some items may require specialized service by a third party company which, Parkway Van Lines will arrange.

Your van operator carefully plans the load for maximum security of your possessions.




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This site was created and is maintained by:
John Smillie
(613) 724-6259
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